Get answers to frequently asked questions
Colorado’s new state-facilitated retirement savings program was created to help the nearly 940,000 workers in Colorado without access to employer-sponsored retirement plans. We understand you’ll have questions. Here are the answers to some frequently asked questions. If you have additional questions, we’re here to help.
- Account Access
- Contributions
- Eligibility
- Employer Registration
- Fees and Costs
- General
- Investments
- Linking Bank Accounts
- Saver's Credit
- Security
- Tax Forms
- Withdrawals
- How can I connect a bank account?
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Log in to your account, go to the “Settings” tab, and click on the “Add a new bank” button. Follow the steps to link a new bank account by connecting via Plaid or manually adding an account.
Keep in mind that you won’t be able to withdraw money to a newly added bank account. There is a 10-day withdrawal hold on manually added bank accounts and a 5-day withdrawal hold on banks added via Plaid.
- What type of bank accounts can I add to my account?
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You can connect a checking or savings account. These types of accounts use Automated Clearing House (ACH) transfers, which are a fast and efficient way to electronically move funds from one account to another.
- Can I make a tax-free rollover from a 529 (college savings) account to a Colorado SecureSavings account?
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Yes, beginning on January 1, 2024, you can make a tax-free rollover from a 529 college savings account to your Colorado SecureSavings account (or to any qualified Roth IRA). The rollover must be to a Roth IRA account in the name of the 529 account beneficiary, not in the name of the account owner/participant. In addition, the 529 account must have been open for a minimum of 15 years prior to the rollover to qualify as tax-free. Rollover amounts are subject to the annual contribution limits applicable to Roth IRAs. Over a lifetime, you may rollover up to $35,000 per beneficiary tax-free.
Forms to initiate a 529-to-Roth IRA rollover can be found with your 529 college savings plan.
- Where can I change my password or set up multi-factor authentication?
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Once you log in, select “Security Center” from the dropdown menu next to your profile icon in the upper right corner of the screen. You can also go to your profile and select the “Open Security Center” button next to Login settings. From here, you can make any changes to your account that have to do with your login credentials.