Get answers to frequently asked questions

Colorado SecureSavings is a retirement savings program created for Colorado’s nearly 940,000 workers without access to employer-sponsored retirement savings plans. Here are answers to many of the common things we’ve been asked. If you have questions beyond these, we’re here to help.

Where can I find a copy of the program rules?: The Colorado SecureSavings Program rules are posted here.
Who can I contact if have an issue related to the program or have more questions?: You can find many answers to program details here, or you can call our helpful and knowledgeable account representatives at 1-844-692-1073, Monday – Friday, 8 a.m. – 5 p.m. MT.
Will services be available in other languages?: Yes, the call center will offer assistance in English and Spanish and will have access to translation services for other languages. Certain program information and materials will also be available in Spanish.
Where should I turn if I have an issue or concern with a Colorado SecureSavings account?: We're available to answer any questions or concerns you may have. Whether you want to call, email, or send us something by mail, you can find our contact information here.
When can I register?: All eligible Colorado are currently able to register for Colorado SecureSavings. There is no need to wait until their deadline. As your deadline approaches, we’ll send you an invite and reminder via email or mail. Then, simply enter your EIN and the Access Code that we send you. Until then, learn more about the program and prepare to offer your employees this retirement savings opportunity. You can also download the Registration Checklist here.
What if I already offer a qualified retirement account?: Employers that offer a qualified retirement plan are not required to participate in the program, but they need to certify their exemption. Simply start the process by providing your EIN and your Access Code. Then, in the space provided, certify that you offer a plan.
How does enrollment work?: First, you’ll be asked to provide certain information about your business and employees. We ask only for the basic information necessary to set you up as an employer and to set up your employees' accounts. Once added to the program, your employees will receive information, including instructions on how to make account changes or opt-out if they wish. After that, you’ll start the payroll contributions for the employees who choose to stay in the program.
How long does it take to complete enrollment online?: That depends on how many employees you have and whether you enter their information manually or use the batch upload feature or payroll system integration for multiple employees. Once employees are entered into the system, just update your payroll processing to include employee contributions, which are seamlessly deposited into each employee’s account.
Does the State have printed or electronic materials to help my employees understand the benefits?: Yes. There are educational materials you can send to employees electronically or print and share with them.
How are accounts tracked?: Accounts are securely tracked using tax ID numbers or Social Security numbers.